Being able to contact your web hosting provider if you have any questions or encounter any problems is quite important and how quickly they will answer and take action could be crucial, in particular when your web site is business-oriented, as longer downtime could mean losing potential clients. The support solutions are usually a quick way to recognize genuine providers from resellers. The latter usually respond just to emails or support tickets and you may need to wait for a day or maybe more so as to receive an answer. In case the issue requires a few replies, you could end up losing a few days so as to have a basic problem resolved. When you use the services of a genuine and reliable web hosting supplier, you should be in a position to contact the support team at any moment and get a timely reply no matter what the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Web Hosting

All of our Linux web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting services well before you make an order or you are an existing customer and you have a question or some issue, you're able to contact us at any time, which includes holidays and weekends. We have many channels to contact us - a couple of telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; email messages and support tickets for more complex issues or any troubles that require longer time to investigate and take care of. Unlike various other website hosting suppliers, our trouble tickets have a warranted max response time of just one hour, therefore no matter what your trouble is, it'll be resolved timely and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you're able to take full advantage of our 24/7 support services even on public holidays. All your websites will be available all the time and so will we. With a number of contact options, you'll be able to pick the optimal approach to contact us and inquire about our services in case you don't have an account yet, or request support if you are already among our customers. You'll be able to call us, have a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have a one-hour reply time warranty, even though it rarely takes more than 20 minutes to get assistance no matter the nature of the trouble. With our customer and technical support services, we'll be there for you anytime you need us, not a few days later.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max answer time warranty, you will receive quick support when you order a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore if you open a ticket via your billing account or you send an e-mail message about any issue with your server or the pre-installed software on it at any time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the perfect option when the issue in question needs a longer period of time to be resolved or when it should be given to our admins, because it is easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to phone us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 as well.