There are different ways to contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you pick is a ticketing system. It’s the least complicated channel of communication for many reasons. In the event that no client support staff member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Furthermore, you can copy & paste extensive pieces of information without needing to worry about printing errors, and in case a certain issue needs more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same location, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which implies that if you have to supply information or to adhere to guidelines, you’ll need to use no less than two separate systems and this number might rise in case you wish to manage a handful of domains. Also, a lot of web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Web Hosting

In contrast with what you may find with lots of other web hosting companies, the trouble ticket system that we use with our Linux web hosting is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to memorize several log-on names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one location. So, if you have an enquiry or bump into a challenge, you can touch base with our help desk support team representatives instantaneously. Our system comes with an intelligent search mechanism. This implies that even if you have posted an enormous number of tickets through the years, you’ll be able to track down the one that you need without much difficulty. Also, you can check knowledge base guides to dealing with commonly met challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which means that you will not require another support platform to touch base with our support team – you can do it on the spot in case you encounter a challenge. Sending a new ticket takes a couple of clicks and tracking down an older one is just as simple. With our smart search option, you can quickly find any ticket that you’ve sent in the past. You can send a ticket whenever you wish as our customer service team members are at your service 24-7 and respond within the hour, even though it rarely takes that much to obtain assistance. With Hepsia, you’ll have everything in one single place and you can just forget about signing in and out of 2 or more platforms to resolve a simple issue.