A live chat is one of the several ways of communication provided by some website hosting providers as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster as compared to a support ticket and it'll make it less likely to misunderstand or misspell something compared to a phone call with a representative. Furthermore, when the problem that you have requires some time to be investigated and resolved, you are able to do something different at the same time rather than just waiting, like you'd have to do if you call. You can also employ a live chat support service without charge provided that you have Internet access even when your web hosting supplier is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Web Hosting

As we believe that a lot of issues are quickly resolved if you chat with a live person, we offer a live chat service for all our prospective and current clients. Our chat is online every single day and our customer support agents can assist you with a wide range of questions and problems. If you are not our customer yet, you are able to find out more about our web hosting plans and the web hosting environment in general to be certain that your sites will run effectively on our servers. If you already have an account and you have some questions or you experience any troubles with some of our solutions, you can get in touch with us through the live chat and we will supply you with the required details or assist you to troubleshoot the issue. You'll need to open a trouble ticket for specific troubles which require more time or the expertise of a sysadmin, but for the majority of common problems you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is available every single day, even on weekends and holidays. It is the most effective way to learn more about our Linux semi-dedicated hosting in case you don't have an account yet or to get some issue resolved if you are a client and our customer care agents will help you live no matter what time of the day you join our chat. In case you are hesitating which plan is more suitable for your sites, if you need a piece of advice whether you should acquire a certain upgrade and how to obtain it or when you have difficulties installing an email account on your computer, you'll be able to contact us and we'll provide you with the needed details straight away. Our live chat is available even after our telephone lines are off for the day, so when you have an account here, you can be certain that you will always receive quick help with any kind of question or issue that pops up.