If you ever experience a problem with your site and are incapable of tackling it, ask the web hosting provider’s help desk team to assist you to get the website back online. A timely solution would be the best scenario, but lots of companies respond within 24 hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be easily sorted out, your site may not work properly or may not be accessible at all for a long time interval, so you may lose prospective clients since it is very unlikely that anyone would ever revisit an inoperational website. With this in mind, you should make sure not only that you can get in touch with your web hosting company, but also that they can respond and help you in a well-timed fashion. If a software application update doesn’t proceed smoothly or if you erase something accidentally, for instance, the site must be fixed swiftly so as to avoid lengthened unreachability.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can forget about waiting around for hours, or even one whole day, to obtain a reply to a support ticket or an e-mail. No matter when you contact us, we will assist you within one hour max with any sales or technical questions you might have. As a matter of fact, our real response time scarcely ever exceeds twenty to thirty minutes. Since we are available to you 24 hours a day, 7 days a week, you’ll always get assistance in a well-timed manner and we realize how essential this is in the online era. Soon after you contact us, we will respond to your queries. In case you come across any technical issue, we’ll cope with it on your behalf, or we’ll supply you with all the required information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer care team members will be at your disposal at all times and they’ll reply to any support ticket that you open via your hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you have a general inquiry relating to your semi-dedicated server or you experience some predicament and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week to deal with any general, billing or technical issue. If you get in touch with us about anything that’s within our capabilities, we’ll resolve it before we answer, which implies that you won’t have to wait around for hours or days while the problem lasts. In case there is something that you have to do on your end, we’ll supply you with the needed info – what workable solutions to try out, what actions to take, etc.