A 99.9% Server Uptime
The primary advantage of establishing your very own web hosting platform is that you don’t have to worry about compatibility issues – you design a particular set of software applications in such a way so as to be compatible with a specific set of hardware elements. The end result is something even more steady and dependable, because there are less possible chances of failure. We’ve set up our cloud hosting system using proven hardware elements as well as a seriously tweaked version of SELinux in order to create an exceptionally risk–free environment for all your web sites.
For this reason, with all our Linux web hosting plans we offer you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–quality hardware components provided by Juniper. Besides, on every router, we have installed a firewall with an elaborate set of rules in order to sift all shady requests.
Thus, in each of our datacenter facilities – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to lower all potential risks with our cloud hosting plans and while our company offers first–class customer support, sometimes the client is simply not content with what we have to offer. Or he has to move to a more powerful hosting service, such as a virtual private server or a dedicated hosting server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not pleased, we will give you a full refund.
24/7 Technical Support
We’ve carefully handpicked each individual member of our 24x7 support staff to make sure that we can provide the best support service that you can get. Each of our tech support engineers has many years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. And they’re available 24/7/365 – you can touch base with them at any time and they will respond back to you as soon as possible.
Their average ticket response time is less than twenty minutes, while with other hosting vendors you are forced to wait around for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in under 60 minutes.