Tech Support Channels
A One–Hour Ticket Response Guarantee
All your help requests will be replied to in no more than one hour after the trouble ticket or e–mail was received. If your issue needs further assistance from an admin, we will forward the trouble ticket or the e–mail to the person on duty then leave a note to let you know that more time will be needed for reaching the best solution. And if you order our Admin Services package, any of the services included there will be performed whenever you specify.
A Topflight Client Support Service
If you require any help using our Hosting Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server for you, do not hesitate to contact the customer support team anytime through the ticketing system. Moreover, if you require help managing your server, you can order the Admin Services package, that includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard disk drive space, etc.
An Intuitive Help Section
Our Hosting Control Panel is installed by default for each Linux dedicated hosting server. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on all the actions that you can carry out. The majority of educational articles in addition video versions which show all the operations that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each Hosting Control Panel section.