1 hour ticket response
We are specialized in giving a prompt and proper response to each client support ticket sent by a customer. Our skilled customer support team representatives will examine your situation and will think of the best solution. We offer a 1–hour response time guarantee for all support tickets. In reality, our average client support ticket response time has proved to be twenty minutes.
An Exceptional Client Support Service
Our help desk staff members possess substantial experience in the Linux web hosting sector and are proficient enough to find a fast answer to your problem. If, however, the issue at hand is not within the competence of a support engineer, the technical support ticket will be sent to a programmer or system administrator for additional assistance.
A User–Friendly Help Section
To help you get a quick hint on how you can use a particular feature, we have implemented a really intuitive Help Center section in the Hosting Control Panel. You can search through an extensive collection of web hosting account administration articles and website management articles, have a glimpse at the F.A.Q. library or watch our educational video tutorials.